Shipping policy
Shipping Policy
Effective Date: [August 2026]
Last Updated: [August 2026]
At Adelon, we want your shopping experience to be simple and transparent. This Shipping Policy explains how we process, ship, and deliver orders placed through adelon.in.
We work with trusted shipping, logistics, fulfilment, and dropshipping partners to deliver your products as safely and efficiently as reasonably possible.
1. Shipping Methods
Depending on the product, delivery location, and availability, we may use different shipping methods and logistics partners.
Shipping methods may include:
Standard Shipping
Express Shipping, where available
Courier delivery
Third-party logistics services
Supplier or fulfilment-partner shipping
The shipping method available for your order may be displayed during checkout.
Because Adelon may use different suppliers and fulfilment partners, the shipping carrier may vary from one order or product to another.
2. Order Processing Time
Orders are generally processed within [PROCESSING TIME 1 DAYS] business days after successful payment or order confirmation.
Our normal processing days are:
[from Monday to Friday]
Orders placed on weekends or public holidays may begin processing on the next business day.
Some products may require additional processing time because they are fulfilled directly by a third-party supplier.
Where a product has a different processing timeframe, the applicable timeframe may be displayed on the product page or communicated during the order process.
3. Delivery Timeframes
After your order has been processed and shipped, estimated delivery generally takes:
[3-7 BUSINESS DAYS]
or
[according to product]
depending on the product, delivery location, shipping method, courier, and fulfilment partner.
Delivery estimates are provided for guidance and are not guaranteed unless specifically stated otherwise.
Remote locations, difficult-to-reach areas, public holidays, high-demand periods, weather conditions, courier disruptions, and other circumstances may result in additional delivery time.
4. Shipping Costs
Shipping charges may vary depending on:
Product
Delivery location
Order value
Package size or weight
Shipping method
Supplier or fulfilment partner
The applicable shipping cost will be displayed during checkout where possible.
Our shipping charges are:
Standard Shipping: [₹___ / FREE ABOVE ₹]
Express Shipping: [₹, IF AVAILABLE]
Other Shipping Charges: [according to product]
If free shipping is offered for selected products or orders, the applicable terms will be displayed on the website.
5. Tracking Information
Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, your Adelon account, or another available communication method.
Tracking information may include:
Courier or logistics provider
Tracking number
Shipment status
Estimated delivery information
Please allow approximately [24-48 HOURS] after receiving the shipping notification for tracking information to become active.
In some cases, tracking updates may take longer because of delays in courier-system updates.
6. Multiple Products in One Order
If you purchase multiple products, your items may be shipped separately.
This may happen when:
Products come from different suppliers.
Products are stored at different fulfilment locations.
Products have different processing times.
Products are shipped using different logistics partners.
You may therefore receive separate packages and separate tracking information for the same order.
You will not necessarily be charged an additional shipping fee simply because your order is split into multiple shipments, unless the applicable shipping terms clearly state otherwise.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
Full name
House/flat number
Building or street
Area/locality
City
State
PIN code
Contact number
Adelon may not be responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, contact us immediately at:
[adelon.in555@gmail.com]
We will try to correct the address before the order is shipped, but changes cannot always be guaranteed.
8. Delivery Delays
We work with our shipping and fulfilment partners to deliver orders within the estimated timeframe.
However, delays may occur because of circumstances outside our reasonable control, including:
Courier delays
Severe weather
Natural disasters
Public holidays
Transportation disruptions
High order volumes
Incorrect or incomplete addresses
Remote-area delivery
Customs or regulatory issues
Supplier or fulfilment delays
Technical problems
Unforeseen events
If your order is significantly delayed, please contact us and we will reasonably assist you in checking the shipment status.
9. Failed Delivery Attempts
The courier may make multiple delivery attempts depending on the shipping provider.
A delivery may fail because:
Nobody is available at the address.
The address is incorrect or incomplete.
The customer cannot be contacted.
The customer refuses delivery.
The delivery location is inaccessible.
The courier cannot safely complete delivery.
If an order is returned to the sender because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping or re-delivery charges may apply where permitted.
10. Lost or Missing Packages
If your tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible at:
[adelon.in555@gmail.com]
We may contact the courier or logistics provider to investigate the shipment.
Please provide your order number and any relevant delivery information.
We will make reasonable efforts to help resolve the issue.
11. Damaged Packages
If your package appears visibly damaged when delivered, please:
Take photographs of the package before opening it, where possible.
Take photographs of the shipping label.
Record a video while opening the package where reasonably possible.
Check the product immediately.
Contact Adelon within [7 DAYS] if the product is damaged or defective.
Please keep the packaging and product until we provide further instructions.
For additional information, please see our Return & Refund Policy.
12. International Shipping
At present, our international shipping availability is:
[AVAILABLE / NOT AVAILABLE]
If international shipping is available, delivery times and costs may vary significantly depending on the destination country, product, courier, customs requirements, and shipping method.
Customers receiving international shipments may be responsible for applicable:
Customs duties
Import taxes
Local taxes
Customs clearance fees
Other government or carrier charges
Unless expressly stated otherwise at checkout, these charges are generally not included in the product or shipping price.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
13. Customs and Import Delays
For international orders, customs authorities may inspect packages or hold shipments for clearance.
Adelon does not control customs procedures or the amount of time required for customs clearance.
Any customs duties, import taxes, or related charges imposed by the destination country may be the customer's responsibility, subject to applicable law and the terms displayed at checkout.
14. Shipping Restrictions
Certain products may not be available for delivery to all locations because of:
Product restrictions
Courier restrictions
Supplier restrictions
Government regulations
Remote-area limitations
Import/export requirements
If we are unable to ship an ordered product to your location, we will contact you and provide an appropriate solution where applicable.
15. Order Changes After Shipment
Once an order has been shipped, we may not be able to change the delivery address, product, shipping method, or other order details.
If you need to make a change, contact us immediately:
Email: [adelon.in555@gmail.com]
Contact Number: 8779265556
We will try to help where reasonably possible.
16. Shipping and Returns
Shipping arrangements for returned products are governed by our Return & Refund Policy.
If a product is confirmed to be damaged, defective, or incorrect, Adelon may cover or reimburse reasonable return shipping costs according to our Return & Refund Policy.
For customer-requested returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
17. Contact Us
If you have questions about shipping, tracking, delivery delays, or your order, please contact:
Adelon
Website: adelon.in
Email: [adelon.in555@gmail.com]
Contact Number: 8779265556
Address: [Madh Island, Malad West, Mumbai West, Maharashtra 400061]
Customer Service Hours: Monday to Friday
Customer Service Time: 10:00Am to 6:00pm
When contacting us about an order, please include your order number so that we can assist you more quickly.
18. Changes to This Shipping Policy
Adelon may update this Shipping Policy from time to time to reflect changes in our shipping partners, fulfilment process, delivery areas, costs, services, or applicable laws.
The latest version will be published on this page with the updated Last Updated date.
Our Shipping Promise
We know that receiving your order is an important part of the shopping experience. At Adelon, we work to process orders promptly, provide useful tracking information, and communicate clearly when unexpected delivery issues occur.
Thank you for choosing Adelon.
ADELoN — Shop Like the World's Richest
Adelon.in
[adelon.in555@gmail.com]
8779265556