Privacy policy
Welcome to Adelon (“Adelon”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use adelon.in, place an order, contact us, or otherwise interact with our services.
We respect your privacy and are committed to handling your personal information responsibly and transparently. By using Adelon.in or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to apply to our operations in India and should be read together with our Terms of Service, Shipping Policy, and Returns & Refund Policy.
1. Information We Collect
We may collect information that you provide directly to us, information generated when you use our website, and information received from service providers involved in processing your order.
A. Personal Information
When you place an order, create an account, contact us, or otherwise interact with Adelon, we may collect:
Full name
Email address
Mobile or telephone number
Billing address
Shipping address
City, state, country and PIN code
Information provided through contact forms
Customer-service communications
Reviews, feedback, surveys, or other information you voluntarily provide
B. Order Information
When you purchase from Adelon, we may collect information relating to your transaction, including:
Order number
Products purchased
Quantity of products
Purchase price
Payment status
Shipping and delivery information
Return, replacement or refund information
Customer-service communications concerning your order
C. Payment Information
Payments may be processed through third-party payment gateways and financial-service providers.
Depending on the payment method you choose, the payment provider may collect information such as card, UPI, banking or other payment details.
For security reasons, Adelon generally does not store complete payment-card information on its own systems.
D. Technical and Usage Information
When you visit Adelon.in, certain information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Products viewed
Date and time of visits
Referring website
Approximate location information derived from technical data
Website interaction information
Error and performance information
This information helps us operate, secure and improve our website.
2. How We Use Your Information
We may use your information for purposes including:
Processing and fulfilling your orders
Confirming payments
Arranging shipping and delivery
Processing returns, replacements and refunds
Providing customer support
Responding to questions and complaints
Sending order confirmations and delivery updates
Maintaining customer accounts
Improving our website and services
Understanding customer preferences and website usage
Preventing fraud and unauthorised transactions
Protecting the security of our website
Conducting business analytics
Managing promotions and offers
Sending marketing communications where legally permitted
Complying with applicable laws and legal obligations
Resolving disputes and enforcing our terms
We aim to collect and use personal information only for purposes that are reasonably necessary for providing our services or otherwise permitted by applicable law.
3. Legal Basis and Consent
Where required by applicable Indian law, we may rely on consent for processing personal information.
Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
Certain information may continue to be processed where necessary to fulfil an order, comply with legal obligations, prevent fraud, resolve disputes, or for another lawful purpose permitted by applicable law.
The Digital Personal Data Protection Act, 2023 requires consent, where consent is the basis for processing, to be free, specific, informed and unambiguous, and provides for withdrawal of consent.
4. Cookies and Similar Technologies
Adelon.in may use cookies and similar technologies.
A cookie is a small text file that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
Keeping items in your shopping cart
Remembering your preferences
Maintaining website sessions
Helping the website function properly
Understanding how visitors use our website
Measuring website performance
Improving our services
Measuring advertising effectiveness
Supporting relevant advertising
Detecting fraud and security threats
Some cookies are essential for the operation of our website, while others may be used for analytics, advertising or personalisation.
You may be able to manage or disable cookies through your browser settings or available cookie controls. Please note that disabling certain cookies may affect website functionality.
5. Third-Party Services
Adelon may use third-party companies and service providers to operate our business.
These may include:
Shopify and e-commerce technology providers
Payment gateways
Banks and payment processors
Shipping and logistics companies
Dropshipping suppliers
Product fulfilment companies
Warehouses
Website analytics providers
Advertising platforms
Email and SMS providers
WhatsApp or other communication providers
Fraud-prevention services
Customer-support platforms
Cloud and technology providers
These service providers may receive information that is reasonably necessary to perform the services they provide to Adelon.
Third-party service providers may have their own privacy policies. We encourage customers to review those policies where appropriate.
6. Dropshipping and Order Fulfilment
Adelon may use third-party suppliers and fulfilment partners to source, prepare and deliver products.
When you place an order, we may need to provide the relevant supplier, fulfilment partner or shipping provider with information necessary to complete your order.
This may include:
Customer name
Shipping address
Mobile number
Order details
Product information
Delivery instructions where applicable
We aim to share only information reasonably necessary to process, fulfil and deliver your order and provide related customer service.
7. Payment Processing
Payments on Adelon.in may be processed through third-party payment providers.
We do not generally store complete credit-card or debit-card details on our own systems.
Payment providers may independently collect and process payment information in accordance with their own terms, privacy policies and security practices.
If you choose a third-party payment method, your payment information may be subject to that provider's privacy policy.
8. Marketing and Promotional Communications
If permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send:
Product announcements
Special offers
Discounts
New-arrival notifications
Promotional messages
Seasonal offers
Other Adelon updates
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of marketing messages, we may still send essential service communications, such as order confirmations, payment notifications, shipping updates, refund information and important account or security notices.
9. Data Security
We take reasonable security measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
Depending on the circumstances, security measures may include:
Secure website technologies
Access controls
Authentication measures
Restricted employee access
Monitoring and security procedures
Secure payment processing through appropriate providers
Reasonable technical and organisational safeguards
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing transactions
Providing customer service
Processing returns and refunds
Maintaining business records
Accounting and taxation requirements
Fraud prevention
Dispute resolution
Compliance with applicable law
Protecting our legal rights
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.
11. Sharing of Personal Information
We may disclose personal information where reasonably necessary to:
Fulfil your order
Deliver products
Process payments
Process refunds
Provide customer support
Prevent fraud
Protect the security of Adelon.in
Operate our business
Comply with applicable law
Respond to lawful government or court requests
Protect the rights, property or safety of Adelon, our customers or others
Complete a merger, acquisition, restructuring or sale of business assets
We do not intend to sell customers' personal information as a standalone product.
12. Customer Rights
Subject to applicable law and any conditions or exceptions that may apply, you may have rights regarding your personal information, including rights to:
Request information about personal data being processed about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request information regarding the processing of your personal information
Opt out of promotional communications
Raise a privacy-related complaint or grievance
Exercise other rights available under applicable Indian data-protection law
To make a request, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
The DPDP Act provides data principals with rights including access to information about personal data, correction/erasure in applicable circumstances, grievance redressal and nomination.
13. Children's Privacy
Adelon does not knowingly seek to collect personal information directly from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
Email: [adelon.in555@gmail.com]
We will review the request and take appropriate action where required.
14. Third-Party Websites and Links
Adelon.in may contain links to third-party websites, applications, social-media platforms or services.
We are not responsible for the privacy practices, content, security or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Fraud Prevention and Protection
We may use information to detect, investigate and prevent:
Fraudulent transactions
Payment abuse
Fake orders
Unauthorised account activity
Website abuse
Security incidents
Other unlawful or suspicious activities
Where appropriate, relevant information may be shared with payment providers, shipping companies, fraud-prevention services, authorities or other parties where permitted or required by law.
16. International Processing
Some third-party technology providers, payment providers, suppliers, fulfilment partners or other service providers may process information outside India.
Where personal information is processed or transferred outside India, we will take steps required under applicable law and use appropriate safeguards where required.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of:
Changes to our business
Changes to our website
Changes to technology
Changes to third-party services
Changes to applicable laws or regulations
When we update this Privacy Policy, we may change the “Last Updated” date at the top of this page.
We encourage customers to review this page periodically.
18. Grievance Redressal
If you have a complaint, question, concern or request relating to privacy, personal information, an order or our services, you may contact us using the information below.
Grievance Officer / Contact Person: [Mr. Yadu]
Email: [adelon.in555@gmail.com]
Contact Number: 8779265556
Address: [Madh Island, Malad West, Mumbai West, Maharashtra 400061]
For Indian e-commerce businesses, applicable e-commerce rules include requirements concerning a grievance redressal mechanism and publication of the grievance officer's details.
19. Contact Information
For questions about this Privacy Policy or the way Adelon handles personal information, please contact:
[Adelon]
Website: adelon.in
Email: [adelon.in555@gmail.com]
Contact Number: 8779265556
Address: [Madh Island, Malad West, Mumbai West, Maharashtra 400061]
We will make reasonable efforts to respond to privacy-related requests and complaints within the period required by applicable law.
20. Your Acknowledgement
By using adelon.in, placing an order, creating an account or voluntarily providing personal information, you acknowledge that you have had an opportunity to review this Privacy Policy.
Nothing in this Privacy Policy is intended to remove or restrict any rights that cannot lawfully be excluded under applicable Indian law.
ADELoN — Shop Like the World's Richest
[Adelon]
adelon.in
[adelon.in555@gmail.com]
8779265556
[Madh Island, Malad West, Mumbai West, Maharashtra 400061]