Refund policy
Return & Refund Policy
Effective Date: [August 2026]
Last Updated: [August 2026]
At Adelon, we want you to shop with confidence. We carefully work to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, we will work with you to find a fair solution.
This Return & Refund Policy explains when returns, exchanges, replacements, and refunds are available.
1. Return Eligibility
You may request a return within [7 DAYS] of receiving your order, provided that:
The return request is submitted within [7 DAYS] of delivery.
The product is unused, unworn, unopened, and in its original condition, unless the return is due to damage or a defect.
The original packaging, labels, tags, accessories, manuals, and other included items are retained where applicable.
The product has not been altered, washed, damaged, misused, or modified after delivery.
You provide your order number and any information reasonably required to verify the purchase.
For damaged, defective, or incorrect products, you provide photographs or videos when requested.
Please contact us before sending any product back. Returns sent without prior approval may not be accepted.
2. Return Timeframe
Return requests must be submitted within [7 DAYS] from the date your order was delivered.
To start a return, contact us at:
Email: [adelon.in555@gmail.com]
Please provide:
Order number
Name used for the order
Product name
Reason for the return
Photos or video, where applicable
Any other information reasonably requested by our customer-service team
Once we receive your request, we will review it and inform you whether the return is approved.
3. Refund Process
After an approved return is received and inspected, we will process the applicable refund.
If your refund is approved:
The refund will generally be initiated within [REFUND PROCESSING TIME 7 day] after the returned product has been received and approved.
The time for the refund to appear in your bank account or payment method may vary depending on your bank, payment gateway, card issuer, or other payment provider.
Refunds will generally be issued to the original payment method where reasonably possible.
For Cash on Delivery orders, we may request valid bank or UPI details to process the refund.
We will communicate with you if there is any significant issue or delay affecting your refund.
4. Exchange and Replacement Options
Where available, Adelon may offer an exchange or replacement instead of a refund.
An exchange or replacement may be available if:
You received the wrong product.
The product arrived damaged.
The product is defective.
The product does not match the product ordered.
Exchange or replacement availability depends on product availability.
If the same product is unavailable, we may offer a refund or another appropriate solution.
5. Damaged, Defective, or Incorrect Products
We understand how disappointing it can be to receive a damaged or incorrect product. If this happens, please contact us within [7 DAYS] of delivery at:
[adelon.in555@gmail.com]
Please provide:
Order number
Your name
Description of the problem
Clear photographs of the product
Photographs of the outer packaging and shipping label where relevant
A short video demonstrating the problem, if reasonably necessary
Please keep the original product and packaging until we have reviewed your claim.
If the issue is verified, Adelon may provide a replacement, exchange, refund, or another appropriate remedy.
6. Non-Returnable Items
Certain products may not be eligible for return because of hygiene, safety, product-condition, or other practical considerations.
Non-returnable products may include:
Opened or used personal-care products
Opened beauty or cosmetic products
Hygiene-sensitive products
Products specifically identified as non-returnable on their product page
Gift cards, where applicable
Final-sale or clearance products clearly identified as such
Products damaged through misuse, negligence, or improper handling by the customer
However, where a non-returnable product arrives damaged, defective, or incorrect, please contact us. We will review the situation and provide an appropriate remedy where applicable.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
7. Return Shipping Costs
Damaged, Defective, or Incorrect Products
If Adelon confirms that the product was damaged, defective, or incorrect when received, we may cover or reimburse reasonable return shipping costs, subject to our return instructions.
Customer-Requested Returns
If you request a return because you changed your mind, ordered the wrong product, or no longer want the product, you may be responsible for the return shipping cost, unless otherwise stated or required by applicable law.
Please contact us before arranging a return so we can provide the correct instructions.
8. Return Instructions
Because Adelon may use third-party suppliers and fulfilment partners, the appropriate return address may vary depending on the product.
Do not send a product to an address shown on the original package unless Adelon has specifically instructed you to do so.
Contact:8779265556
[adelon.in555@gmail.com]
for the correct return instructions.
9. Products Damaged After Delivery
A return or refund may not be available where damage was caused after delivery by:
Misuse
Accidental damage
Negligence
Improper installation
Failure to follow product instructions
Normal wear and tear
Unauthorised modification
Improper cleaning or washing
Other customer-caused damage
Where a manufacturer's warranty applies, the relevant warranty terms may also apply.
10. Missing or Incorrect Items
If an item is missing from your order or you received a different product from the one ordered, please contact us within [7 DAYS] of delivery.
We may request photographs of the package, shipping label, products received, or other information needed to investigate the issue.
After verification, we may provide the missing product, replacement, exchange, refund, or another appropriate solution.
11. Order Cancellation
If you want to cancel an order, contact us as soon as possible at:
[adelon.in555@gmail.com]
We will try to accommodate cancellation requests received before the order is processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
12. Cash on Delivery Refunds
For Cash on Delivery orders, refunds may not be provided in cash.
Where a refund is approved, Adelon may request valid bank-account or UPI information to process the refund securely.
Please provide payment information only through official Adelon communication channels.
13. Refund Delays
If you have received confirmation that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please:
Check your bank account or original payment method.
Contact your bank or payment provider.
Check your transaction history for the refund.
Contact Adelon at [adelon.in555@gmail.com] if the refund is still not visible.
We will reasonably assist you in tracking the refund.
14. Promotional Offers
For products purchased using discounts, promotional codes, bundles, or special offers, refunds may be calculated based on the actual amount paid and the applicable promotional terms.
Where only part of a bundle is returned, the refund may depend on the terms of that specific promotion.
15. Fair Use of Returns
We want our return policy to be helpful and fair to genuine customers.
We reserve the right, where permitted by law, to investigate suspicious or fraudulent return requests, including repeated misuse of the policy, false claims, deliberately damaged products, or other fraudulent activity.
This does not affect legitimate consumer rights under applicable law.
16. Customer Support
For questions about returns, refunds, exchanges, damaged products, or defective products, please contact:
Adelon
Website: adelon.in
Email: [adelon.in555@gmail.com]
Contact Number: 8779265556
Address: [Madh Island, Malad West, Mumbai West, Maharashtra 400061]
Our goal is to handle every genuine return request fairly and communicate clearly throughout the process.
17. Changes to This Policy
Adelon may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.
The latest version will be published on this page with the updated Last Updated date.
18. Consumer Rights
This policy describes Adelon's standard return and refund procedures. It does not remove or restrict any rights or remedies available to customers under applicable Indian law.
Where applicable law provides a customer with a right or remedy that differs from this policy, the applicable legal requirement will prevail.
Our Promise to You
At Adelon, we want you to shop with confidence. If something goes wrong with your order, contact us promptly. We will review the situation fairly, communicate clearly, and work toward an appropriate solution.
ADELoN — Shop Like the World's Richest
Adelon.in
[adelon.in555@gmail.com]
8779265556